1, Introduction
We collect use and disclose your personal information in an attempt to give you a safe consistent and personal shopping experience through artistmahlstick.com and other related channels. We are committed to responsible information management practices and protecting your personal information. This Policy tells you about our information management practices.
- Information We Collect
How we collect your personal information depends on your interactions with us.
Personal and Contact Information
If you contact us to make a purchase or ask a question we will collect your name email address telephone number billing address and shipping address. We may collect additional information to verify your identity.
- Order and Transaction Information
We maintain information about the products you purchase your order numbers transaction amounts transaction dates and times delivery preferences return and refund requests and the status of your orders. - Payment Information
We may collect the payment status and transaction reference number.
Full payment card details are generally processed by the payment provider and not stored on our website depending on the configuration of the payment methods we use.
When you visit our website some information may be collected automatically including your IP address browser type device information and operating system. Additionally we may collect the pages you view the time you spend on our website the referring website and approximate usage timestamps.
- This information may be used to diagnose problems with our website improve our website and shopping experience and identify and prevent suspicious activity.
When you contact us submit a product review or provide feedback we may keep your information to respond to your inquiry address your concern or improve our products and services.
We may use your information for order fulfillment customer service payment administration website operations security and fraud prevention and legal compliance.
-Marketing Communications: Sending promotional emails or product updates in accordance with the law and if required with your consent.
As allowed by applicable laws we may process your personal information for purposes that are compatible with the purposes described in this policy.
Analytics Cookies: Help us determine how visitors interact with our website allowing us to improve our webpages and features.
Advertising Cookies: May be used to promote products and services or analyze the performance of advertising campaigns.
As required by law we will obtain your consent for the use of non-essential cookies or similar technologies. You may be able to change your browser’s cookie settings in order to prevent them from being saved.
The deletion of some cookies may cause a loss of webpage functionality or the inability to make purchases on our website.
- How We Share Personal Information
We do not sell your personal information for money. We disclose your personal information to third parties to perform tasks related to running our business fulfilling your orders or when required by the law.
Third parties may include:
Payment processors to help us complete transactions manage and process refunds and help us prevent and/or prosecute fraud.
Shipping and delivery companies to help us fulfill orders and provide you with delivery information and/or help us resolve delivery issues.
Website and ecommerce technology companies to help us provide a website with ecommerce functionality help us protect our website and/or help us store and/or manage our business information.
Analytics and marketing companies to help us measure and/or improve the performance of our website and/or help us manage and/or improve our promotional activities where such services are legally permitted.
Professional advisors and authorities to help us fulfill our legal regulatory and/or government obligations and/or assist us with obtaining legal or other professional advice.
Business transaction parties to help us with a merger restructuring sale or other transfer of all or part of our business where this is legally permitted.
When handling personal information service providers are expected to only use the information for the authorized purposes and to apply appropriate safeguards where the need arises.
International Data Transfers
Depending on the location of our business and other service providers your personal information may be processed and stored outside the country where you are residing. Different countries may have varying privacy laws. When applicable law requires safeguards for international data transfers we will take the appropriate measures for example by using transfer mechanisms which have been approved by the applicable authorities or by putting in place other lawful safeguards.
If you have any queries regarding an international transfer of your personal information please contact us using the details provided below.
Data Retention
We will retain personal information for as long as it is necessary to accomplish the purposes outlined in this Privacy Policy for example to process orders and provide customer support and for as long as we are required to retain the information by law.
The time period for which we retain your personal information will vary depending on what that information is and the reason we processed it. For example we are required to retain certain records relating to our financial transactions and accounting for various periods of time and some technical records may be retained for a shorter period.
When the reason for which we process personal information no longer applies we will erase it from our systems in compliance with our retention policy applicable laws and other regulations or render it anonymous.
We take reasonable measures to help protect your personal information using organizational and technical security controls designed to help protect your personal information against unauthorized access unauthorized use loss misuse alteration and unlawful and accidental disposal.
Although we use reasonable measures to protect personal information no measures can ensure 100% security. If we have reason to believe that a security breach has occurred we will notify you if we are otherwise required to do so by applicable laws.
In accordance with applicable laws you may have the right to access correct and delete your personal information or to otherwise instruct us to restrict certain processing activities. You may also have the right to object to certain processing activities. To make a request contact us using the details provided in the “Contact Us” section of this Privacy Policy.
You can request a copy of eligible information in a commonly used machine readable format.
You can withdraw your consent to the processing of your personal information to the extent consent is the legal basis for the processing.
You can lodge a complaint with a data protection authority or privacy commissioner.
The above rights are subject to legal conditions and/or exceptions. We will verify your identity before complying with a request.
If you would like to exercise a right you can submit your request through the contact details in the Contact Us section. We will process your request in accordance with the requirements of the law.
- Marketing Communications
Unless prohibited by law we may communicate to you special promotional offers and marketing messages.
We will obtain your consent where required by law. You can opt out of marketing communications by using the unsubscribe feature in the communication or by contacting us.
Notwithstanding an opt out we may send you marketing communications about store updates promotional offers new arrivals or special events. We may also send you order and order status confirmations and customer service messages.
- Children’s Privacy
artistmahlstick.com is a general audience e-commerce store and is not intended for children.
If you believe children have provided us with personal information in an unauthorized manner please contact us. We will investigate and take necessary steps to address the issue in accordance with the law.
- Third-Party Analytics and Advertising
We may use analytic or advertising services to learn more about how website visitors use our site to measure the performance of our promotional activities and to increase the relevance of our marketing.
If analytic or advertising services are enabled they may use cookies device identifiers IP addresses or other similar technologies as permitted by applicable laws.
Where required by applicable laws we will provide notice and/or obtain your consent before using non-essential tracking technologies. If consent is provided you may manage your preferences through our website or your browser.
The examples listed in this section do not represent all analytic and advertising services we may use. This section should be edited to accurately describe the analytic and advertising services we use.
- Changes to This Privacy Policy
We may change this Privacy Policy to reflect changes to our business and website practices the services we provide and to comply with legal requirements.
If we make material changes to this Privacy Policy we will provide notice and/or obtain your consent if the law requires.
You may find the current version of this Privacy Policy by visiting this web page and reviewing the “Last Updated” date at the top of this page.