We know that timely delivery helps you keep your creativity flowing. At Artist Mahl Stick we offer a range of aluminum and wooden mahl sticks and artist hand supports. With us you can get your shopping and delivery done quickly and easily.
The purpose of this policy is to outline how we process orders determine shipping costs and give you information about your order once it’s shipped. This includes addressing issues you may have regarding your order at artistmahlstick.com.
- Order Processing Time
Orders are processed and shipped after we confirm payment, We carefully prepare and pack each order to protect your painting tools and accessories during shipment.
Order confirmation: You will get an order confirmation once your payment is processed.
Shipping confirmation: You will get a shipping confirmation once your package is picked up.
Order processing time is separate from shipment time. During holidays peak seasons and unexpected operational disruptions processing time may increase.
- Shipping Destinations
We want to provide artists and individuals with handy painting accessories wherever they are in the world.
Our shipping options depend on the product and warehouse availability as well as the delivery options supported by your address. Please provide your full address during checkout for delivery option availability verification.
There are areas that have shipping restrictions limited delivery options or both. If we cannot fulfill an order for the address provided we will reach out to you regarding the available options.
- Shipping Methods and Delivery Estimates
Depending on the location delivery methods package size and product availability we choose the most appropriate carrier.
Estimated delivery time is shown at checkout. Generally you can assume the following:
Domestic shipping: 5-10 business days after dispatch
International shipping: 7-20 business days after dispatch
These are estimates and not guaranteed delivery times. Actual delivery times can vary due to several reasons including weather conditions demand customs clearance and carrier operations.
Because some of the mahl sticks are long detachable or made up of several pieces shipping arrangements can vary due to package size and product configuration.
- Shipping Costs
The shipping cost is determined by the delivery method package size and weight as well as other order details.
The shipping cost for your order will be shown at checkout. Free or reduced shipping offers (if any) and their terms and conditions will be shown on the website or at checkout.
Finally total up the cost of your order before you make the purchase. Shipping charges are separate from any import duties or taxes that may be charged by the destination country.
- Order Tracking
Once your order is shipped we will send you a shipping confirmation email that includes a tracking number or a link to your shipment. You can use this information to track your order and see the latest updates on the status and location of your shipment.
Please understand that it will take some time for the carrier’s system to register your shipment after it has been dispatched.
If a number of business days have passed since your shipment was dispatched and the status has not changed contact our customer support team and we can check on the status of your shipment.
- Shipping Address Accuracy
It is the customer’s responsibility to provide a complete and correct shipping address when an order is placed.
Once you have placed your order please contact us as soon as possible if you notice an error in your address so that we can try to change the address if the order has not been dispatched. Address changes may not be possible once the order is dispatched.
shipment delays extra fees or charges or the shipment being sent back to us may be the customer’s responsibility in accordance to the law.
International orders may be subject to import taxes customs duties and brokerage fees. These fees charges and taxes are not included in the price of the product or the shipping fee and will be the responsibility of the customer if applied by the customs authority of the destination country.
Customs inspections and clearance processes are outside of our control and may impact delivery times. The processing of customs authorities can not be predicted and we cannot guarantee international shipments will be cleared by a specified date.
Unexpected events during transit can cause delays in the shipment of your order, If your order has not been delivered within the estimated delivery window check the tracking of your shipment and give the carrier some time to process it.
Tracking may show that your shipment has been delivered but you cannot locate it, Check your mailbox and delivery area. Let us know if you can not locate the shipment. Also contact the carrier if you feel it is necessary.
We will work to resolve delivery issues in accordance with our policies applicable laws and consumer protection laws.
- Damaged or Incorrect Items
We attempt to ship items carefully but damage can occur during fulfillment. Ercorship errors are also possible.
To assist us in our investigation include your order number in your request and provide a clear description of the issue, Photographs of the product and packaging may also be helpful. If you have shipping or tracking information include that as well.
Please do not discard the packaging until the situation has been investigated and a resolution decided upon. Depending on the situation a refund replacement or other resolution may be offered.
- Order Changes and Cancellations
Contact us as soon as possible after placing your order to change or cancel it.
We cannot guarantee any changes or cancellations to your order once the fulfillment process has begun or the shipment has been dispatched.
If the order was dispatched see our Return Policy to learn about the options available to you.
- Multiple Shipments
Depending upon the fulfillment and shipping constraints items in the same order may ship separately.
If this occurs you may receive more than one shipping confirmation and/or tracking numbers.
The packages may be shipped and delivered at different times.
Part of your order may be shipped separately, Check the tracking information for the parts of your order that are shipped separately before you contact customer support.
- Contact Us
For questions about the status of your order or shipment delivery estimates or if you are having a problem with a shipment contact our friendly and courteous support staff.
Thank you for supporting Artist Mahl Stick. Your trust in our store and choice to support our business is greatly appreciated. We look forward to helping you with your painting practice and giving you the tools to enhance your stability and precision.
- Policy Updates
We will update or modify this policy to reflect changes to legal requirements our shipping methods and our internal operations.
Any modification will be made on this page with the new effective date. We suggest that customers read this page on a regular basis to ensure they understand our shipping policies.
By placing an order on artistmahlstick.com you understand and agree to this policy.